Frequently Asked Questions
Who owns the custom graphic designs?
Once paid in full you own the designs and the original files.
What software do you use?
We use industry-standard Adobe Creative Suite which includes Indesign, Photoshop, and Illustrator. There are others that we use as well depending on the project.
How do I get started?
It’s really simple. You submit your project for a quote and then you work directly with your dedicated account executive throughout your project.
Do you do the printing?
Yes. We do printing services from small digital to high volume press.
What type of companies do you work with?
We work with small businesses and Fortune 500 corporations. Any size company that requires professional graphic designs.
Are there any rush fees?
Yes, there will be a rush fee if you need a graphic design yesterday, 24, 48 hours. The rush fee depends on the type of project it is.
I never outsourced professional graphic design services before?
It is really easy just contact us and explain to us what you need to be done and we will discuss your needs.
What is the graphic design process like?
First, we go over your brief, understand your brief and ask questions. After that, we start doing concepts of your design and then show you a proof. Once satisfied with the proofs and revisions we execute the final designs.
Are there any hidden pricing fees?
No hidden pricing fees whatsoever.
We are looking for companies that make brochures?
Yes, we are a brochure design company as well that can help you create the best brochure design for your business.
Do you crowd design?
No, we don’t crowd design with 99designs or other crowd design firms. We are full-service expert graphic designers that can assist you in any graphic design service. When you use crowdsource design you don’t know what you’re getting and it can lead to problems in-copyright material and more.
Do you provide full-service custom graphic design?
Yes, we are a full-service design team where a dedicated project manager or account manager works with you one-on-one with the brief you provided that makes sure your graphic design project is of the highest quality.
Will you provide design concepts?
Yes, our graphic designers will create design concepts. Once they are created your project manager will email you the proofs. This usually takes 3-5 business days. It may take shorter or longer depending on the design brief. We will keep you updated throughout the process.
Is the work custom-tailored?
Yes. All the work is custom designed for your needs.
What is the cost of a custom graphic design?
It all depends on what you need. All prices are upfront flat-rate pricing estimates. Where the quality of our work is not lost due to cheap prices.
We may not be the cheapest price online that you find for custom graphic design but we are experts in what we do leading to returning satisfied customers since 2006.
Remember you get what you pay for and many times we have to redo work for our customers from other graphic designers.
Who owns the graphic designs?
Once paid in full you have full ownership rights to the original files.
Can you design something within 24 hours’ notice?
Yes. Tell us when you need it for a specific date and time.
There may be an extra design cost for rush services involved which we think is understandable.
What is the custom graphic design process like?
Once we receive your order or quote request an Account Design Manager will work with you.
They will ask you a few questions first before we start. Then you will receive your graphic design concepts, unlimited revisions, and final files.
What is the Guarantee?
First, we will try to fix the problem until you are satisfied but if you are still not happy we will 100% refund your money before concept approval.
Are the files print or web-ready?
Yes, the print designs and web designs will be print or web-ready for the final files.
When I order will my files be in high resolution for the final format?
You will get 300 dpi high resolution files like this .eps .ai .jpg .jpeg .psd .indd .pdf when requested.
Will my logo design be in vector format?
Yes, your logo design will be in vector format that is scalable to any size without losing its quality.
Are there any extra charges for unlimited revisions?
No there are no extra charges for unlimited revisions.
What payment methods do you use?
We use PayPal which supports all major debit and credit cards (Visa, Mastercard, AMEX, and Discover).
Can you use my reference files that have if I email or upload them to you?
Yes, you can email or upload them and your project manager will confirm they received them.
I do not see the service that I am looking for?
Contact us today. We do all custom graphics.