FAQs
Q. What does unlimited graphic design really mean?
A. Monthly graphic design package you can send us as many graphic design services requests as you like and we will work through them one at a time.
Q. Can I send all my requests in all at once?
A. Yes, you can. We will go through each project one at a time until approved.
Q. Can I share my account with others?
A. Yes, you can share your account within the same company with team members. i.e. you are a realtor, loan officer, automotive dealer, insurance, dentist group, healthcare group you may all share within the same brand.
Q. What is your refund policy?
A. New customers, if you are unsatisfied with your first design proof and don’t want to continue we will refund 100% of your money.
Q. When will I be billed?
A. Every month on the day you sign up you will be billed the amount for your chosen design package until you cancel.
Q. What are source files.
A. Source files are the original graphic designs that we create.
Q. What if a need a RUSH job.
A. Depending on what it is we can do a rush job. Let us know the deadline and we will make it happen.
Q. Are there any contracts involved?
A. No, cancel anytime on your monthly plan. Yearly plans are prorated to a monthly rate and billed for the difference.
Q. What if I am not satisfied?
A. You have unlimited graphic design revisions meaning you can change it as many times as you want until you are happy.
Q. Who owns the rights?
A. You are 100% the owner of all graphic designs that are created for you. No, if and or buts.
Q. Can you do graphic design work according to our brand style guides?
A. Yes. Just give us a copy of your brand guide.
Q. How long do changes and revisions take?
A. Depending on how minor the revisions are. It can be the same day, the next day, or a few days. Be reasonable if you don’t need it the same day don’t ask for it.
Q. Do you offer any other services?
A. You can find more services on our site.
Q. Where are the original files saved after the project is over?
A. We keep them on our server and you can request them anytime you like even years from the date they were created.
Q. What if I need my graphic design professionally printed?
A. All our graphic design is created printed ready at a 300 dpi resolution. Any printer will not have a problem. To better assist our clients we offer professional printing services from digital to offset 100 to 100,000+ runs. This includes direct mail services.
Q. What programs are the graphic design created in?
A. We use Adobe Creative Suite and other professional software. If you need a graphic design created in a specific program please advise us before we start the project.
Q. Do you do website design and landing pages?
A. Yes. we can do UI design, visual design, no coding.
Q. Why don’t you create any logos under your plans?
A. Well, we are mostly doing graphic design production work and for the affordable price that we have, we really can’t put our graphic designers on a logo that takes a long time to create for that price point.
Q. Where are you located?
A. We are an online company and provide graphic services to companies all over the United States & World. We are 50 miles East of New York City. West Islip NY, Long Island.
Q. What kind of images/photography do you use in your designs?
A. Our professional graphic designers use high-resolution royalty-free images and vector graphics included in your packages at no additional cost.
Q. How many proofs am I allowed?
A. We offer unlimited design PDF proofs until you are 100% satisfied with your design.